FAQs

Yes! Samples are available for purchase directly from our website for the majority of our tile, stone and turf products. On the product details page, you will find the option to "Order a Sample" and can add a maximum of 2 like samples per SKU to your cart. If you need any assistance, our team is happy to help through our on-site chat, email at support@aquablumosaics.com, or call/text us at 1-800-971-1442.

AquaBlu Mosaics is an e-commerce business and operates solely online. While we do not have a physical showroom at this time, our online catalog is available 24/7 and enables us to offer a wide selection of pool, home and outdoor products. To view the color and finish of a product in person, we strongly recommend ordering a sample.

While most orders ship within 2-3 business days, the most detailed and accurate lead times can be found in the "Shipping & Delivery" tab of the specific product page. Transit time to most states in the contiguous United States is 2 - 5 business days on average. Additional lead time is required for special order or custom items. If you have a specific project deadline, please contact our team through our on-site chat, email at support@aquablumosaics.com, or call/text us at 1-800-971-1442 before placing your order for expedited shipping options.

Some products may be available for pick-up direct through the manufacturer based on availability and location. To request customer pick-up, please reach out to our team through our on-site chat, email at support@aquablumosaics.com, or call/text us at 1-800-971-1442 before placing your order to explore your options.

Yes, of course! You should expect to receive an e-mail with tracking details within 24 hours after an order is fulfilled and you can review your order tracking at any time at Track Your Order | AquaBlu Mosaics. 

While most products on our site are in-stock and ready to ship, in the event that an item is on temporary backorder, an AquaBlu Mosaics representative will contact you via the phone number or e-mail contact provided on the order. Some products may be made-to-order and have a longer lead time. Please see the "Shipping & Delivery" tab of the specific product page to confirm.

No, while many of our tile and mosaics products are safe for pool and spa use, we offer a wide assortment of indoor and outdoor options to meet a variety of applications! Some examples of other uses would be flooring, entry foyers, kitchen backsplash, bathrooms and showers.... even custom pizza ovens! For specific details on where your tile or mosaic can be installed, please check the product detail page.

No matter where the placement…your mosaic will surely be the topic of conversation.

We recommend you use a certified pool professional or tile setter to install our mosaic and tile products. 

If you’re ambitious we say, “Go for it!” - but please do your homework before proceeding.  AquaBlu Mosaics cannot be held accountable for user application error and use constitutes acceptance of the product. Some products may include an installation guide, which can be found in the "Resources" tab of the product details page.

Please refer to the industry standard for tile installation, the TCNA Handbook for Ceramic, Glass and Stone Tile Installation published by the Tile Council of North America. 

As an online distributor, AquaBlu Mosaics can sell to trades at discounted rates. Our VIP trade affiliate program is offered to pool builders, remodelers, architects, landscape designers, and more.

We do go through a formal registration process, and screen all applicants of the AquaPro Trade Network for authenticity. You may apply for an account here, and we generally qualify most trade affiliates within one to three days.

Yes. We understand that purchasing material for a large project can be quite daunting; this is typical of all glass tile pools and commercial projects.

Our volume discounts typically start at 500 sqft. Please contact us directly to discuss your project and material selection. Our superior customer service team with further guide you through the tile selection process, and work with you to keep you on budget.

Yes. We pride ourselves on our 5-star customer service, product selection, and fair prices. If you find the same product SKU in-stock and available on another website for a lower price, send us a link to the product and the complete order details (including tax and shipping). We'll do our best to match the final price.

Yes! We offer a 5% discount to all new customers who sign up for the newsletter at the bottom of our website. A coupon code will be e-mailed to you shortly after providing your e-mail.

Our mosaics are typically mesh backed for ease of handling and installation, then vacuum sealed to cardboard to ensure they travel well and arrive safe and sound.

Hand-painted mosaics are 100% hand-made by skilled artisans right here in the USA. They are meticulously hand-carved, hand-painted, and then kiln fired at high temperatures. These products offer a more traditional, or "playful" look and appeal.

Our screen-printed mosaics are also made in the USA, but created through the digital printing of images to premium 1/4" thick porcelain tile. The tile is then water jet cut to shape and kiln fired at high temperatures. This style of production allows for greater detail, resulting in a more "realistic" image.

Without getting too technical, porcelain is frost proof and ceramic is not.

Both products are derived from clay, however porcelain tile is made from more refined clay, fired at a higher temperature creating a denser and more resilient tile. This is any pool tile that is not glass should be made of porcelain.

That said, ceramic is wonderful for interior applications. It has been widely used indoors for many applications. As always, all of our products will have specifications so you always know where you can install them!

If your pool freezes we recommend you purchase tile or mosaics that are frost proof. Don’t worry…we notate this in the product specifications on our store!

Mosaic and tile products are generally only at risk when installed in areas that will experience freeze and thaw cycles. It is acceptable to use non frost proof mosaics if installed below the frost line in your pool. Keeping a non frost proof mosaic submerged underwater will insulate it from harmful freezing temperatures ensuring a lifetime of use.

Yes, they actually do. The mosaic becomes almost 3-D in appearance. It looks like it is elevated off the pool bottom giving it a more realistic effect.

No. All of our swimming pool mosaics are kiln-fired products. This production process bakes the paint or image into the porcelain tile, guaranteeing that the colors will never fade.

We recommend using a latex based modified thin set, such as our Litoelastic EVO Epoxy Tile Adhesive. This is a high-performance setting adhesive for high stress applications such as swimming pools, spas, outdoor environments, and heavy traffic areas.

If you're looking for a more traditional option like a cementitious grout, you're going to want an option that has flexible characteristics like the K100 Hyperflex.

We highly recommend using an epoxy-based grout by the Italian manufacturer, Litokol. The Starlike EVO epoxy grout products are stain resistant, crack resistant, UV resistant, and water repellant. In addition to having high mechanical strength and stable coloring, the products are also the most eco-friendly grouts available on the market. View our entire collection of Litokol epoxy tile grout products here.