Shipping & Returns

SHIPPING POLICY

FREE SHIPPING
on orders over $299

Rate applies to pool mosaics and other items that can be shipped easily with FedEx or UPS Ground. 

$79 FLAT RATE TRUCK DELIVERY
on all orders over 150 lbs

Rate applies to overweight or large-quantity orders that may require special shipping with an LTL freight carrier*. Fee includes pallet, residential delivery, lift gate, and call notification services if required.

PROCESSING TIME
Most orders can be shipped same day, or within 1 - 2 business days. Please note that our warehouses are closed on weekends; orders placed on Saturday or Sunday will not be processed until the following business day.



TRANSIT TIME

Average transit time for all shipments is 2-5 business days. Expedited shipping available at checkout for an additional fee

, or please contact us if overnight shipping is required.

TRUCK DELIVERY

We use the following preferred LTL freight carriers* for overweight orders: R&L Carriers, Southeastern Freight Lines, SAIA, XPO Logistics, Daylight Transport, and Estes Express.



TRACKING

Customers can expect to receive an e-mail with shipment tracking information shortly after an order is fulfilled.



SPECIAL ORDER

Custom and special order items (including glass trim tile) are made to order and require additional lead time for production and delivery.



AVAILABILITY
Shipping offers are available to the contiguous United States only. Please contact us for a freight quote on deliveries outside of our normal service area. Unfortunately no international shipments can be completed for Pebble Tile at this time.

    Shipping offer cannot be applied to past purchases, redeemed for cash equivalent, used to purchase gift cards, or used as payment on an account.

    RETURN POLICY

    We take great pride in 100% customer satisfaction. If for any reason you're not satisfied with your purchase, please e-mail orders@aquablumosaics.com  for complete return instructions.

    ELIGIBILITY
    
Returns are accepted within 30 days of receipt of goods.

    

CONDITIONS

    Items must be returned in unused condition and in the original packaging. Buyer must obtain RMA number and/or shipping instructions from AquaBlu Mosaics before returning any items. Returns must be sent to the correct shipping address in order to receive a refund. All items sent to our Tampa, FL mailing address without prior notification may be returned to sender.



    RETURN FEES

    Buyer is financially responsible for the return of the item. A maximum restocking fee of up to 15% may be charged, but can be waived if purchasing substitute products of equal or greater value.



    EXCLUSIONS 

    Samples, made-to-order products, and original shipping charges are non-refundable.



    PROCESSING

    Refunds are processed within 14 days following inspection and approval by the manufacturer. AquaBlu Mosaics offers a refund for returns to the same credit card used on the original purchase.

    AquaBlu Mosaics reserves the right to change shipping and return conditions at any time, and to cancel orders arising from pricing, technical, or other errors.