Shipping & Returns

SHIPPING POLICY

PROCESSING TIME

Most orders are processed and shipped within 1-3 business days, however some products may require longer lead times. Check the "Shipping & Delivery" information on individual product pages for more details. Please note that our warehouses are closed on weekends. Orders placed Saturday or Sunday will not begin processing until the following business day.

TRANSIT TIME

Average transit time for all shipments is 3-6 business days. Please contact us for expedited or overnight shipping quotes as available.

TRUCK DELIVERY

Orders shipped by LTL freight carriers will require delivery appointment and signature release of freight for all Residential deliveries. Customer is responsible for scheduling and being present for the delivery and must inspect the shipment before signing.

TRACKING

Customers can expect to receive an e-mail with shipment tracking information shortly after an order is fulfilled.

SPECIAL ORDER

Custom and special order items (including glass trim tile) are made to order and require additional lead time for production and delivery. Cancelled custom orders will be charged in full.

AVAILABILITY

Shipping offers are available to the contiguous United States only. Please note that we are unable to ship to PO Boxes. Contact us for a freight quote on deliveries outside of our normal service area. Customers must use a freight forwarder for international orders.

Shipping offer cannot be applied to past purchases, redeemed for cash equivalent, used to purchase gift cards, or used as payment on an account.

RETURN POLICY

We take great pride in 100% customer satisfaction. If for any reason you're not satisfied with your purchase, please e-mail support@aquablumosaics.com for complete return instructions.

Returns are accepted within 15 days following receipt of goods. In some cases, we may accept returns within 30 days. Please contact a representative for more information.

Customer will be responsible for returning freight per RMA instructions and a 15% restock fee will be deducted from customer's refund.

For orders received damaged, customer must notify AquaBlu Mosaics within five (5) days of receipt of shipment in order to be eligible for a replacement, return, or refund. Please inspect products immediately after receiving them.

CONDITIONS

Items must be returned in unused condition and in the original packaging. Buyer must obtain RMA number and/or shipping instructions from AquaBlu Mosaics before returning any items. Returns must be sent to the correct shipping address in order to receive a refund. All items sent to our Tampa, FL mailing address without prior notification may be returned to sender. Returns not completed within seven (7) days of receiving an RMA or return instructions may be voided.

SHIPMENT ERRORS OR INCORRECT PRODUCT

Customer must notify AquaBlu Mosaics within seven (7) days of receipt of goods that have been received incorrectly or in error. AquaBlu Mosaics assumes no liability for removal or installation of any product. Use constitutes acceptance of order or product.

EXCLUSIONS

Samples, made-to-order products, and original shipping charges are non-refundable.

SICIS Glass Tile is non-returnable. Please order a sample prior to purchasing any large order of material.

AquaBlu Mosaics assumes no liability for removal or installation of any product.

RETURN FEES

Buyer is financially responsible for the return of the item. A restocking fee of 15% will be charged, but can be waived if purchasing substitute products of equal or greater value.

PROCESSING

Refunds are processed within 14 days following inspection and approval by the manufacturer. AquaBlu Mosaics offers a refund for returns to the same credit card used on the original purchase.

ROUTE PACKAGE PROTECTION

WHAT IS ROUTE PACKAGE PROTECTION?

Route's Package Protection is a package protection solution that helps cover your order in the event it is lost, stolen, or damaged while in transit. This premium service provides additional support and time to file a claim if something should happen to your order after it leaves our warehouse. Package Protection can be added during checkout.

HOW DOES ROUTE WORK?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim?  File here

For more information on when to file a claim or to review Route’s full policies, please visit their Policy Page.

AquaBlu Mosaics reserves the right to change shipping and return conditions at any time, and to cancel orders arising from pricing, technical, or other errors.